Top 5 Questions To Ask Your Local Smash Repairer

Top 5 Questions To Ask Your Local Smash Repairer

Carlingford Prestige Smash Repairs is a well-established small business. We are fortunate enough to have an excellent reputation in the community. Composed of professional smash repairers, ensuring quality vehicle repairs. We take the time to ensure you as the customer are comfortable and understand the repairs and the repair process to be undertaken to your vehicle. We truly value and take the time to create a relationship with our customers, understanding the needs of the customer and the vehicle.

1. Does Carlingford Prestige Smash Repairs use genuine parts?

Carlingford Prestige Smash Repairs has a long-standing relationship with Part Manufactures. We use genuine parts as stipulated with your Insurance Policy (*please see note below).

*It should be noted that some Insurance policies detail the parts options covered under that Insurance Company. In some cases, your policy might stipulate the use of alternative parts, for example, non-genuine/aftermarket and/or used.

This is out of the control of Carlingford Prestige Smash Repairs to what your Insurance Policy covers. Carlingford Prestige Smash Repairs suggests reading over the terms and conditions of your Insurance Policy. Ensuring you are fully happy and aware of the conditions listed. 

In most cases with our long-standing relationships with part suppliers we are able to source genuine parts at competitive prices. 

2. Does Carlingford Prestige Smash Repairs offer warranties?

Carlingford Prestige Smash Repairs has been an established, family-owned business for more than 40 years. We have a team of qualified and experienced panel beaters and spray painters who take pride in their workmanship.

If the repairs to your vehicle have been undertaken through an Insurance claim through Carlingford Prestige Smash Repairs then your warranty is held by your Insurance Company. 

For private repairs, we offers a three-year warranty. Warranty for replacement parts are in line with the Manufacture warranty. 

3. How long CPSR has been in the industry?

Carlingford Prestige Smash Repairs is a well-established small business that has been operating for more than 40 years, commencing with Daniel’s father, George, in a small town called Coolah (nearby to Mudgee). Carlingford Prestige Smash Repairs moved from Coolah to Carlingford, before moving to the current location at North Rocks as the business continued to grow requiring larger premises. 

With this extensive time in the Automotive Industry, Carlingford Prestige Smash Repairs has been able to gain invaluable experience, knowledge, and understanding of vehicles.

However, maintaining relevant training and technological equipment is also always a priority so that Carlingford Prestige Smash Repairs continues adapting to the forever changing nature of the vehicle, new technology associated, and advancements. 

We are fortunate enough to employee highly experienced and qualified tradespeople to ensure we meet manufacture and industry standards of repairs. Our tradespeople are provided with continuous training, through courses (for example I-Car certifications) and onsite learning from suppliers (for example, Axalta for paint)

Currently, we have four apprentices who work closely with our qualified employees helping them gain the knowledge and experience required to complete their tradesperson qualification. Both the sign-up rate and retention rate of automotive apprentices is sadly declining, Carlingford Prestige Smash Repairs places importance on providing education to apprentice tradespeople, so they themselves will one day become a qualified and highly experienced panel beater or spray painter.

4. How does CPSR choose your methods of repair?

Taking into consideration the extent of the damage, and in some cases, the brand of vehicle. For example, some panels are made from aluminum. Carlingford Prestige Smash Repairs uses the recommended Manufacture Standards alongside our team of qualified panel beaters and spray painters when choosing the repair method for each individual vehicle.

We are frequently in communication with representatives from all the Manufactures to assist in the repair method we use. As we have long-term relationships, representatives (from both vehicle manufactures and Insurance Companies) are only a phone call away for information and onsite visits (if required). 

5. Does CPSR offer assistance with an accident replacement vehicle?

Carlingford Prestige Smash Repairs unfortunately does not offer replacement vehicles. However, through your Insurance Company, you might be entitled for the duration of repairs or we are more than happy to recommend replacement vehicle companies that will be able to provide you a competitive hire car rate. 

For those customers with no hire car allowance please let our Estimators know so we can prioritise your vehicle repairs where possible. 

Are you looking for a smash repair service?

Carlingford Prestige Smash Repairs is open from Monday to Friday from 7:30 am to 5:00 pm. Feel free to reach us on 9890-3663, via our online booking system or email info@carlingfordprestige.com.au.